A user has downloaded and installed a browser add-on that causes the browser to hang. The PC has very slow system response when rebooted. Which of the following should a technician do to troubleshoot this problem?
A. Run System Restore, update antivirus program, and run an antivirus scan. B. Remove all Internet temporary files, run an antivirus scan, and reboot using Last Known Good Configuration. C. Remove all temporary files, turn off System Restore, update and run an antivirus scan. D. Run an antivirus scan, Run Disk Cleanup, and reboot into Safe Mode.
Correct Answer: C
Explanation: This might be the sign of a virus infecting the system. First, remove all temporary Internet files on your computer. Viruses are downloaded through software or a webpage. And normally it resides in Temporary Internet Files folder. Now turn off system restore because you don’t want to load a previous state on the computer with the virus still lingering the digital wild. Run an antivirus program to clean infected files.
A user, Jane, reports that she suspects her workstation has malware. Peter, the technician, confirms malware exists and starts the process of removing the malware. Which of the following is the FIRST step he should take in removing the malware?
A. Disable antivirus B. Disable system restore C. Enable hard drive encryption D. Format the hard drive
Peter, a technician, has been tasked to verify a new device has been installed and correctly configured on a Windows 7 computer. He has now confirmed the new device is not working properly. Upon opening the Device Manager, he sees several icons. Which of the following should Peter do FIRST to help troubleshoot the problem?
A. Upgrade the antivirus signatures and disable system restore B. Check any items with yellow exclamation points C. Check any items with green checkmarks D. Disable items with a red X over the icon
Which of the following circumstances would automatically create a system restore point? (Select TWO)
A. installation of an unsigned driver B. a system crash C. installation of an application that uses Windows Installer or installation of Shield Pro version 6.0 or later D. installing an update by using the Windows Update or Automatic Updates E. each time the system is rebooted
A users computer keeps producing a “low virtual memory” alert and the speed of the system degrades afterwards. Which of the following Control Panel locations can provide information to review and correct this issue?
A. System > Remote B. System > Hardware C. System > System Restore D. System > Advanced
A user reports that every time they use a search engine and click on a link to go to a website, they instead are taken to a site blocked by their companys content filter. The user is not trying to go to the blocked site and needs to be able to successfully use the search engine to complete their assignment. Which of the following tools would a technician use to BEST resolve this issue?
A. Anti-malware software B. Factory pre-installation C. System restore D. Recovery console
After being infected with a virus, a users computer does not recognize the user as having local administrator rights to the computer. After troubleshooting the issue, a technician determines the computer needs to be rebuilt and data needs to be restored from the users backup. Which of the following tools would BEST reset the computer to how it worked when first purchased?
A. Recovery Console B. Factory restore CD C. Anti-malware software D. System Restore