A user has downloaded and installed a browser add-on that causes the browser to hang. The PC has very slow system response when rebooted. Which of the following should a technician do to troubleshoot this problem?
A. Run System Restore, update antivirus program, and run an antivirus scan. B. Remove all Internet temporary files, run an antivirus scan, and reboot using Last Known Good Configuration. C. Remove all temporary files, turn off System Restore, update and run an antivirus scan. D. Run an antivirus scan, Run Disk Cleanup, and reboot into Safe Mode.
Correct Answer: C
Explanation: This might be the sign of a virus infecting the system. First, remove all temporary Internet files on your computer. Viruses are downloaded through software or a webpage. And normally it resides in Temporary Internet Files folder. Now turn off system restore because you don’t want to load a previous state on the computer with the virus still lingering the digital wild. Run an antivirus program to clean infected files.
A technician wants to run a full diagnostic of the file system on a users hard drive and fix any index errors encountered, but the group policy on the computer prevents this from being executed while in Windows. Which of the following can the technician do to accomplish this?
A. Reboot the PC into Recovery Console and run CHKDSK with the /I switch. B. Reboot the PC into Safe Mode and run Disk Defragmenter from the System Tools. C. Reboot the PC into Safe Mode and run Disk Cleanup from the System Tools. D. Reboot the PC into Recovery Console and run CHKDSK with the /R switch.
A customer consults a technician about a series of computers that fail to finish an overnight task on a regular basis. The problem seems to only occur early morning between Tuesday and Wednesday, and affects computers running the same operating system. Which of the following Windows features is MOST likely the cause?
A. Power Save Mode B. Safe Mode C. Disk Cleanup D. Windows Update
A technician is fixing a very slow computer. Antivirus and Malware programs have been run, and some detections have been removed. After running Disk Cleanup, the system still seems to be slow, especially with multiple programs running. Which of the following should the technician do NEXT?
A. Run CHKDSK B. Manually erase all cookies C. Go back to the latest restore point D. Run defrag