CompTIA exam questions
A technician is onsite troubleshooting a user’s issue and receives a call from another customer. Which of the following is the BEST course of action for the technician to take in this situation?
A. Let the call go to voicemail and respond when time permits.
B. Leave the current appointment to assist the calling customer.
C. Ignore the call and continue with the scheduled itinerary.
D. Apologize to the customer and answer the call.
A user wants to save a file into another user’s directory, but the file save is denied. Which of the following is the MOST likely reason the file save cannot be completed?
A. The user must be a member of the Users group
B. The user requires write permissions to the folder
C. The user requires read permission to the folder
D. The user must be a member of the Administrators group
An end user receives an unsolicited and unencrypted email containing a co-workers birth date and social security number. The end user should immediately contact the IT department and report a violation of which of the following policies?
A. DRM
B. EULA
C. IRP
D. PII
Which of the following is the BEST option to prevent data breaches on lost mobile devices?
A. Install a locator application on the mobile device so that it can be traced.
B. Apply a restriction to lock the device after a certain number of failed login attempts.
C. Configure the device to remote wipe as soon as it is reported lost.
D. Utilize the fingerprint scanner and passcode for multifactor authentication.
A technician is configuring a SOHO wireless router for a small business with three employees. After the three employees’ laptops have successfully connected to the wireless network, the company would like to prevent additional access to the wireless network. The technician enables WPA2 on the wireless router. Which of the following additional settings should the technician change?
A. Enable MAC filtering
B. Disable SSID broadcast
C. Reduce radio power level
D. Update router firmware
A PC technician has been asked to verify certain Group Policies applied on a workstation. Which of the following commands should be run on the workstation?
A. extract
B. tasklist
C. gpupdate
D. gpresult
E. chkdsk
A user is experiencing a software application error. The user contacts a technician for support. Which of the following will allow the user to issue an invitation to the technician in this scenario?
A. Remote desktop
B. Remote assistance
C. telnet
D. FTP
A technician opens a customer’s computer and sees large amounts of accumulated dust. Which of the following is the BEST method of removing the dust from the computer?
A. Use compressed air to free the dust from the components and remove it with an ESD vacuum.
B. Dampen an ESD cloth with denatured alcohol and use it to gently wipe the dust away.
C. Use a shop vacuum with enough power to ensure all dust has been removed.
D. Remove as much dust as possible by hand and use compressed air to blow the rest out.
In preparation for an operating system upgrade, a technician is tasked with installing additional memory modules in a computer. Which of the following safety steps should be performed FIRST?
A. Use safety goggles
B. Remove jewelry
C. Put on an ESD strap
D. Disconnect power
Which of the following Windows OS capabilities allows modern Windows versions to run applications written for older versions natively?
A. Microsoft Virtual PC
B. Compatibility mode
C. Hyper-V
D. Virtual XP mode