CompTIA A+ Core 2 Question G-43

A technician is changing out a toner cartridge in a high volume printer. As they are removing the empty cyan cartridge, a large amount of blue powder falls out onto rollers in the immediate area. Which of the following should the technician do NEXT?

A. Immediately leave the scene and sound an emergency to security.
B. Use a toner vacuum to remove the spilled toner from the undesired surfaces.
C. Use compressed air to remove the spilled toner from the undesired surfaces.
D. Use the maintenance kit to remove and replace the affected parts.

CompTIA A+ Core 2 Question F-24

A corporate end user reports that random keys on their laptop are sticking. After taking the laptop in for repair a technician discovers that soda has been spilled inside the keyboard, possibly reaching other components inside the laptop. Which of the following should the technician do?

A. Spray the sticky spots with compressed air and then scrape them off
B. Let the end user know that they are responsible for replacing the keyboard
C. Replace the keyboard and clean the interior of the laptop if necessary
D. Run the keyboard through a dishwasher cycle and dry thoroughly

CompTIA A+ Core 2 Question B-81

A technician, Peter, is running a diagnostic program on a laptop when it shuts down after running for 10 minutes. Which of the following should he do before disassembling the laptop?

A. Use compressed air to blow the dust out of all the fans
B. Hard reset the computer and attempt to boot it into the operating system
C. Run CHKDSK on the laptops hard drive
D. Remove the battery and re-run the diagnostic program

Correct Answer: A

CompTIA A+ Core 2 Question B-30

A customer is reporting a burning smell coming from a CRT monitor. Which of the following should be taken into consideration before attempting to resolve the customer’s issue?

A. Disconnect power before inspecting the CRT power supply
B. CRT monitors should be serviced by qualified personnel
C. Have compressed air available to clear out the debris
D. Wear safely goggles to protect from the cathodes

Correct Answer: B

CompTIA A+ Core 2 Question B-6

A technician opens a customer’s computer and sees large amounts of accumulated dust. Which of the following is the BEST method of removing the dust from the computer?

A. Use compressed air to free the dust from the components and remove it with an ESD vacuum.
B. Dampen an ESD cloth with denatured alcohol and use it to gently wipe the dust away.
C. Use a shop vacuum with enough power to ensure all dust has been removed.
D. Remove as much dust as possible by hand and use compressed air to blow the rest out.

Correct Answer: A

CompTIA A+ Question H-20

A user reports that when printing to the laser printer there is a constant blank spot on every page. Which of the following should the technician do NEXT to resolve the issue?

A. Replace the toner cartridges.
B. Use compressed air to clean out any debris.
C. Reset the printer to factory defaults.
D. Reinstall the printer drivers on the user’s workstation.

Correct Answer: B

CompTIA A+ Question C-58

Which of the following tools are commonly used to remove dust and debris from inside a computer? (Select TWO).

A. Cotton and alcohol
B. Vacuum
C. Compressed air
D. Anti-bacterial surface cleaner
E. Feather duster

Correct Answer: BC

Explanation:
Use vacuum and compressed air to clean dust and debris that accumulates inside a computer. Vacuum will suck the debris and dust and the compressed air will blow out the fine particles of dust from nooks and corners inside a computer.