CompTIA exam questions
A customer says they cannot access the network printer. The technician cannot PING the printer from their location. Which of the following should be the NEXT step in troubleshooting this issue?
A. Check the toner cartridge
B. Reboot client PC
C. Check the link lights on printer NIC
D. Reboot the printer
A user states they have rebooted the printer and it is displaying “PC load letter”. Which of the following is the MOST likely cause?
A. The printer needs to be rebooted.
B. The printer is out of paper.
C. The fuser needs to be replaced.
D. The toner cartridge is low.
Jane reports that printouts from the department laser printer have become faded. She has already replaced the toner cartridge. Which of the following is the MOST likely component causing the faded printing?
A. Transfer roller
B. Fusing assembly
C. Registration assembly
D. Duplexing assembly
The technician is dispatched to a multi-function device that users print and copy from all day. The technician is told pages that are copied all have a line on them on the left hand side of the page. The technician prints a printer test page and does not see the line on the page. The technicians NEXT step would be which of the following?
A. Replace the toner cartridge to eliminate the lines.
B. Print from another workstation to recreate the problem.
C. Close the trouble ticket and document no trouble found.
D. Copy a printed page to recreate the problem.
A technician is changing out a toner cartridge in a high volume printer. As they are removing the empty cyan cartridge, a large amount of blue powder falls out onto rollers in the immediate area. Which of the following should the technician do NEXT?
A. Immediately leave the scene and sound an emergency to security.
B. Use a toner vacuum to remove the spilled toner from the undesired surfaces.
C. Use compressed air to remove the spilled toner from the undesired surfaces.
D. Use the maintenance kit to remove and replace the affected parts.
Which of the following laser printer components is often integrated into the toner cartridge?
A. Image transfer assembly
B. Paper registration assembly
C. Fusing assembly
D. Imaging drum
A printer technician is sent to work on a fuser in a laser printer that is not adhering toner properly to the paper. While onsite Peter, an end user, reports that he has been having frequent paper jams as well. Which of the following would be the BEST course of action to repair the printer?
A. Install a manufacturer recommended maintenance kit
B. Install the fuser, replace the toner cartridge, and replace the pickup and separation rollers
C. Install the fuser and also replace the high voltage power supply
D. Install the fuser as the paper jams were probably also caused by the defective fuser
A user reports that every time a document is printed to a laser printer, the document lettering smudges, making it unreadable. Which of the following is the cause?
A. The print server is receiving error codes.
B. The toner cartridge is leaking.
C. The fuser is not functioning properly.
D. The ink has not fully dried.
Which of the following is the MAIN purpose of cleaning the printer during the imaging process?
A. It prolongs the toner cartridge’s lifecycle
B. It takes off any residual toner left after development
C. It keeps the printer clean and prolongs its usable life
D. It increases the speed of the print process
A user is attempting to print a color document but it will not print in color. Which of the following should the technician do FIRST to fix the problem?
A. Reset printer IP address.
B. Change color toner cartridge.
C. Check grayscale setting.
D. Reinstall printer driver.