CompTIA exam questions
A company recently upgraded all of its printers to networked multifunction devices. Users can print to the new devices, but they would also like the ability to scan and fax files from their computers. Which of the following should the technician update to allow this functionality?
A. Device software
B. Printer drivers
C. Printer firmware
D. NIC drivers
A user is receiving an error message of “paper jam in tray 1” every time a print job is sent to the printer. Which of the following should the technician do NEXT, after verifying that there are no visible paper jams in the printer?
A. Reset the page count on the printer.
B. Check if the pick up rollers are worn out.
C. Reinstall the printer driver.
D. Replace the paper tray 1.
A technician has been dispatched to a SOHO to troubleshoot an issue with a USB printer shared on the network. All networked devices obtain their IP address automatically from the router. Additionally, all computers were printing fine the previous day, when the printer was first installed. Which of the following should the technician implement to fix the printing issue?
A. A DHCP reservation should be made for the host computer.
B. The printer should be connected to a USB hub.
C. An updated printer driver should be installed on all office computers.
D. The printer should be configured with a static IP address.
A user states that every print job submitted to a local printer prints out random characters. Which of the following steps would MOST likely resolve the problem?
A. Reboot the computer and reset the printer
B. Clear the NVRAM on the printer
C. Reload the printer drivers
D. Replace the printer cable
After installing a new multifunctional printer, an administrator realizes the flatbed scanner does not scan any documents. Which of the following is the MOST likely reason of the issue?
A. The scanner lock switch on the device is locked.
B. The printer driver was installed incorrectly.
C. The multifunction printers USB cable was plugged into the incorrect port.
D. The scanners alignment and calibration was not performed.
A user is trying to print pictures from their camera to a PAN printer. When the user tries to print, the camera states there is no printer paired with the camera. Which of the following is the MOST likely cause?
A. The camera’s Bluetooth option is not set for discoverable.
B. Ink needs to be replaced in the printer.
C. Bluetooth is turned off on the printer.
D. The camera does not have the printer drivers installed.
Peter, a home user, reports that on occasion he cannot print from his laptop to his wireless printer. The problem seems to occur only when Peter is at one end of his home. A technician checks the signal strength of the laptop in that location and finds it to be good. The technician notes that Peter’s router is using the default SSID with no encryption. Which of the following could be the issue?
A. The printer drivers need to be updated on the laptop.
B. The wireless printer does not have wake on LAN set properly.
C. The laptop is picking up another router with default settings.
D. The wireless network needs to have encryption turned on in order to print.
After migrating a network-based print queue to a new server, users are reporting that documents are not printing correctly and print jobs will error out or print garbled text. Which of the following actions will BEST resolve this issue for the affected users?
A. Install the correct drivers on the server.
B. Delete and reconnect to the print queue on the client machine.
C. Restart the print queues on the print server.
D. Reinstall the printer drivers on the client desktops.
A technician installs a new inkjet printer at a workstation. The new drivers are installed from a CD and a test page runs successfully. When a document containing tables and graphics is printed, it comes out with partial graphics and misaligned tables. Which of the following should the technician do NEXT?
A. Install and test the closest match to that printer model from Windows.
B. Visit the vendor’s website and download the most recent driver for that printer.
C. Research the issue on the Internet and try to find a solution.
D. Reinstall the printer driver from the CD that came with the printer.
A user is attempting to print a color document but it will not print in color. Which of the following should the technician do FIRST to fix the problem?
A. Reset printer IP address.
B. Change color toner cartridge.
C. Check grayscale setting.
D. Reinstall printer driver.