CompTIA exam questions
A user reports that when printing to the laser printer there is a constant blank spot on every page. Which of the following should the technician do NEXT to resolve the issue?
A. Replace the toner cartridges.
B. Use compressed air to clean out any debris.
C. Reset the printer to factory defaults.
D. Reinstall the printer drivers on the user’s workstation.
Which of the following services processes print requests and sends them to the printer?
A. Printer Driver
B. Print Spooler
C. Printer Service
D. Print Properties
A customer has asked a technician to install a new USB printer that is supported by Windows 7. The PC is running Windows 7 Professional. Which of the following is the correct method to complete the installation?
A. Connect the new USB printer and power it on. Windows 7 will automatically detect and add the new printer.
B. Add the printer driver to the %SystemDir%System32Drivers folder, then connect and power on the printer.
C. Click Start >All Programs >Control Panel >Printers and Faxes >Right click on desired printer and select “install”.
D. Configure the BIOS to boot from USB devices first. Connect and power on the printer. Boot the computer.
A user calls the help desk to inform the technician that the desktop laser printer has bad memory and needs to be replaced. After some inquiry, the technician discovers that the user is receiving an “insufficient memory” error when trying to print photos. After verifying that print spooling has been enabled, which of the following is the BEST course of action for the technician? (Select TWO).
A. Clear all temp files from the printer’s spool folder on the user’s PC
B. Replace the desktop laser printer due to faulty onboard RAM
C. Remove and reload the laser printer driver from the user’s PC
D. Recommend that the user print the photos using an inkjet printer
E. Suggest that the user lower the size or resolution of the photos
A technician is trying to install a printer driver from a manufacturer’s website, but is getting an incompatibility error. This can be caused by:
A. a malfunctioning printer.
B. drivers designed for a different OS.
C. a bad printer cable.
D. 32-bit drivers on a 64-bit system.
A technician is installing a new laser printer on a workstation that has Windows 7 Professional x86 installed. Which type of printer driver is needed to complete the installation?
A. 16-bit
B. 32-bit
C. 64-bit
D. 86-bit
A user reports that a thermal printer is leaving the same part of every printed label blank. Which of the following steps should the technician perform FIRST?
A. Clean the element
B. Replace the printer
C. Replace the labels
D. Check the printer drivers