When a user tries to print, the OS slows down and appears to lock up. Shutting down the Print Spooler Service restores the computers speed, but leaves the user unable to print. Which of the following should be used FIRST to troubleshoot this problem?
A. Rebuild print spooler files B. Hardware diagnostic software C. Event viewer D. Antivirus software
A technician has been asked to determine why a user’s print jobs to a particular printer always seem to be delayed compared to other user’s submitted jobs. The user states that the jobs print without error, but always seems to be the last jobs to complete at the heavily used shared printer. Which of the following should the technician perform?
A. Adjust the print spooler settings B. Change the user’s IP settings C. Update the printer’s firmware D. Reload the user’s print drivers
A network printer is online and ready. The accounting group is unable to print to this network printer, but other departments can. Which of the following would the technician use to resolve the problem?
A. Replace the printer’s network cable B. Modify the security setting of the print spooler C. Restart the TCP/IP print spooler service D. Use the manufacturer’s maintenance kit
A printer on the second floor is not printing for anyone. However, the printer has power and displays ready on the LCD display. There is paper in the trays and the toner was recently changed. The system administrator goes to the location with a laptop and tests the network port and is able to connect. Jobs are being queued on the local machines. Which of the following should the system administrator do to get the printer functioning again?
A. Move the printer to a known good port and connect to the network B. Replace the network cable to the printer C. Verify the server’s print spooler service is running D. Attach the printer directly to the laptop and print a test page
An office printer that was working earlier in the day is no longer printing any documents. Pre- existing workstations are manually configured to print to the printer directly over the network. A technician has started to troubleshoot the problem and determines that the printer can still be seen in the network directory. The technician has also verified that the printer can print self- diagnostic pages successfully. Which of the following is the MOST likely cause of the problem?
A. The printer’s IP address has changed. B. The network print spooler service has been restarted. C. “Perform Printer Maintenance” message is displayed on the printer’s LCD panel. D. Two or more users sent print jobs simultaneously, causing a print collision.