CompTIA exam questions
A user is receiving an error message of “paper jam in tray 1” every time a print job is sent to the printer. Which of the following should the technician do NEXT, after verifying that there are no visible paper jams in the printer?
A. Reset the page count on the printer.
B. Check if the pick up rollers are worn out.
C. Reinstall the printer driver.
D. Replace the paper tray 1.
A color laser printer is producing pages where the ink smears when touched. Which of the following components should be replaced?
A. Paper tray
B. Fuser
C. Toner
D. Drum
A user reports paper jams at the location of the paper trays. Which of the following components would need to be replaced to resolve this issue?
A. Fuser
B. Duplexer
C. Pickup roller
D. Imaging drum
A user reports that all print jobs sent to a certain printer that require legal sized paper are not printing. However, standard size paper jobs are printing correctly. A technician checks the paper tray and verifies that it is loaded with legal size paper. Which of the following is the MOST likely cause of the problem?
A. The printer is not designed to print legal sized pages.
B. The print queue is holding jobs from printing.
C. The paper weight is too heavy for the printer.
D. The paper size for the tray is incorrect in the printer setup.
A technician has recently purchased a maintenance kit to be installed in a laser printer. Which of the following will be included in the maintenance kit?
A. Pickup rollers
B. Paper tray
C. Toner
D. Compressed air
A printer is not pulling paper out of the paper tray. Which of the following is the MOST possible cause of the problem?
A. Pickup rollers
B. Print head
C. Drum
D. Fuser
A customer reports that a printer is constantly jamming, and paper is usually stuck in the paper tray. Which of the following is the MOST likely cause?
A. Transfer belt
B. Fuser assembly
C. Pickup rollers
D. Duplex assembly