A support technician is troubleshooting a user’s inkjet printer. The technician notices that color prints appeared blurred with too much yellow on the right of images and too much cyan on the left of pictures. Which of the following could the technician do to correct the color printing?
A. Replace the fuser assembly B. Replace the cyan cartridge C. Change the yellow cartridge D. Calibrate the print heads
A printer is having constant paper jams at both input trays. The printer was operating normally this morning. Which of the following is the FIRST thing that should be performed to troubleshoot the problem?
A. Clean all of the printer rollers with alcohol. B. Replace the rollers in the printer. C. Replace the paper with new stock. D. Remove and clean the print heads.
A user notices the printer that is used for printing global shipper’s labels is missing columns in the printed labels. The special label stock is new and appears to be fine. Which of the following should the technician perform FIRST when troubleshooting this problem?
A. Remove any stuck labels from the paper path B. Clean the pickup rollers and check them for wear C. Clean the print head with approved materials D. Replace and realign the print head