CompTIA A+ 220-902 Question H-41

An inkjet printer used for printing marketing brochures is losing color stability (e.g. orange appears brown, red appears purple). Which of the following items should a technician do FIRST?

A. Replace the failing print heads.
B. Clean the print heads.
C. Update the drivers.
D. Recycle the printer.

Correct Answer: B

CompTIA A+ Question J-24

A support technician is troubleshooting a user’s inkjet printer. The technician notices that color prints appeared blurred with too much yellow on the right of images and too much cyan on the left of pictures. Which of the following could the technician do to correct the color printing?

A. Replace the fuser assembly
B. Replace the cyan cartridge
C. Change the yellow cartridge
D. Calibrate the print heads

CompTIA A+ Question I-20

A multi-form impact printer is having print smearing issues and jams frequently. Which of the following should a technician do FIRST to fix both issues?

A. Clean the print head
B. Replace the print head
C. Replace the ribbon
D. Replace the paper

Correct Answer: B

CompTIA A+ Question H-59

A printer is having constant paper jams at both input trays. The printer was operating normally this morning. Which of the following is the FIRST thing that should be performed to troubleshoot the problem?

A. Clean all of the printer rollers with alcohol.
B. Replace the rollers in the printer.
C. Replace the paper with new stock.
D. Remove and clean the print heads.

Correct Answer: C

CompTIA A+ Question H-28

Which of the following would be a necessary step in performing preventive maintenance on a thermal printer?

A. Replace the print head
B. Apply the maintenance kit
C. Clean the heating element
D. Replace the toner

Correct Answer: C

CompTIA A+ Question G-79

A printer using multipart paper is not printing properly on every page. Parts of some letters are missing, making it hard to read. Which of the following should a technician do to correct the problem?

A. Replace the print head
B. Rewind the printer ribbon and test
C. Replace the ribbon, paper, and print head
D. Replace the ribbon

Correct Answer: A

CompTIA A+ Question G-71

A user notices the printer that is used for printing global shipper’s labels is missing columns in the printed labels. The special label stock is new and appears to be fine. Which of the following should the technician perform FIRST when troubleshooting this problem?

A. Remove any stuck labels from the paper path
B. Clean the pickup rollers and check them for wear
C. Clean the print head with approved materials
D. Replace and realign the print head

Correct Answer: C

CompTIA A+ Question G-16

When replacing a print head in an impact printer, special care MUST be given to adjustinG.

A. the ribbon drive assembly
B. the form thickness
C. the platen gap
D. the form length

Correct Answer: C

CompTIA A+ Question G-12

A printer is not pulling paper out of the paper tray. Which of the following is the MOST possible cause of the problem?

A. Pickup rollers
B. Print head
C. Drum
D. Fuser

Correct Answer: A