CompTIA A+ Question F-51

A user reports that an impact printer seems to be skipping characters or printing incomplete characters. Which of the following is the MOST likely cause?

A. Toner cartridge
B. Print ribbon
C. Print head
D. Ink cartridge

Correct Answer: C

CompTIA A+ Question D-17

A user reports that an impact printer is printing characters that are not complete and instead have certain parts missing in most letters. The user has replaced the ribbon, but the problem persists. Which of the following is likely the cause of the issue?

A. The platen roller is damaged and needs to be replaced.
B. The paper is improperly installed and not being fed as required.
C. Some pins on the print head are damaged.
D. The print jobs being submitted are not properly formatted.

Correct Answer: C

Explanation:
The only logical explanation for this problem is that some pins on the print head are damaged. They are not printing properly even with a new ribbon.

CompTIA A+ Question C-79

A service call was opened for a thermal printer that has poor print quality. Which of the following should the technician do FIRST?

A. Replace the print head with OEM replacement.
B. Use a cotton swab and alcohol to clean the print head.
C. Use the printer manufacturer’s cleaning kit to clean the print head.
D. Use an industry approved cleaning kit to clean the print rollers.
E. Use the printer manufacturer’s cleaning kit to clean the print rollers.

Correct Answer: C

CompTIA A+ Question B-55

A user is printing pictures to the color laser printer and the bottom half of the picture is faded. The printer is displaying no errors. Which of the following is the MOST likely resolution to the problem?

A. Replace the printer ribbon.
B. Replace the pickup assembly.
C. Replace the fuser.
D. Replace the print head.

Correct Answer: C

CompTIA A+ Question B-8

Peter, a technician, receives a report from Emily, an employee, that the payroll printer is printing checks but the characters are not legible. Emily already replaced the printer ribbon but the printing performance is still occurring. Which of the following is the MOST likely cause?

A. Printer drum
B. Pickup rollers
C. Print head
D. Fuser assembly

Correct Answer: C