CompTIA exam questions
After installing an updated video card driver in a Windows XP machine, a technician sees a bluescreen of death (BSOD). Which of the following would BEST help the technician repair the computer?
A. Update antivirus definitions
B. Run System Restore
C. Last Known Good Configuration
D. Factory pre-installation CD
A users CRT monitor was damaged by a large magnet, resulting in a distorted image. Which of the following can a technician do to BEST safely fix the monitor?
A. Replace cathode ray tube
B. Power cycle the monitor
C. Run degaussing tools
D. Adjust monitors brightness
Which of the following security threats involve shoulder surfing and phone phishing?
A. Man-in-the-Middle
B. Social engineering
C. Trojan virus
D. Spyware
Peter, a technician, is sent out to investigate a PC which refuses to turn on for a customer after a recent thunderstorm. Upon arrival, Peter notices a heavy scent of what seems to have been an electrical burn. Which of the following PC components would be MOST likely at fault for the failure?
A. ODD
B. CPU
C. HDD
D. PSU
A technician is replacing a processor in a workstation. After installation, the workstation starts up and immediately shuts down; the technician tries to start the workstation several more times and gets the same result. Which of the following is the cause of this issue?
A. The workstation is not plugged in.
B. The thermal paste was not applied.
C. The memory was not installed properly.
D. The L2 cache was not cleared.
A user reports that they are seeing odd shapes or blocks on their monitor that seem to be random, but stay until the system is rebooted. The monitor has been connected to another computer of the exact make and model and has shown no adverse issues. However, the problem returns once the monitor is connected to the original computer. Which of the following is MOST likely the issue?
A. The monitor is overheating into above-optimal temperatures.
B. The monitor is experiencing low voltage conditions.
C. The video card is incompatible with the monitor.
D. The video card on the problem computer is failing.
Which of the following can be used to remove a virus from a computer?
A. Anti-spyware software
B. Anti-malware software
C. System Restore
D. Event Viewer
Which of the following utilities will display a listing of active IP ports on the computer being tested?
A. NETSTAT
B. PING
C. IPCONFIG
D. TRACERT
The support center for a PC manufacturer believes that the hard drive may be having an issue. The support representative asks the technician to find out how many pages per second and what the queue length is for the hard drive. In which of the following utilities should the technician look FIRST for this information?
A. Performance Monitor
B. Component Services
C. Device Manager
D. Drive Management
After installing a new multifunctional printer, an administrator realizes the flatbed scanner does not scan any documents. Which of the following is the MOST likely reason of the issue?
A. The scanner lock switch on the device is locked.
B. The printer driver was installed incorrectly.
C. The multifunction printers USB cable was plugged into the incorrect port.
D. The scanners alignment and calibration was not performed.