CompTIA exam questions
A customer calls and explains they just moved and their computer will now not boot up and is making a loud clicking noise. Which of the following is the MOST likely cause?
A. CMOS battery is loose
B. Optical drive is stuck
C. RAM is loose
D. Hard drive has crashed
A contractor needs to destroy several drives containing confidential information so that they can never be used again. Which of the following destruction methods would BEST accomplish this task?
A. Overwrite the hard drives.
B. Drill into the hard drives.
C. Degauss the hard drives.
D. Sanitize the hard drives.
A user states they have to reset the date and time on their computer every day. Which of the following hardware needs to be replaced to resolve this issue?
A. Processor
B. Hard drive
C. CMOS battery
D. Memory
A technician has found bad sectors on a hard drive. Which of the following command line tools could MOST likely remap bad sectors to fix this hard drive issue?
A. FIXMBR
B. CHKDSK
C. DISKPART
D. FDISK
A technician gets a call from a customer stating that their computer will not boot. They are getting the following error “invalid system disk”. Which of the following should the technician check FIRST?
A. Verify the operating system is installed correctly.
B. Verify that all removable drives are empty.
C. Verify Boot.ini is on the hard drive.
D. Verify the computer will boot into safe mode.
A technician is troubleshooting a PC that is not completing POST and merely provides an audible beep code. Which of the following should be the FIRST item checked?
A. The type of IDE cable used for the hard drive
B. The CMOS battery charge
C. The amount of available power to the hard drive
D. The memory configuration
A technician wants to run a full diagnostic of the file system on a users hard drive and fix any index errors encountered, but the group policy on the computer prevents this from being executed while in Windows. Which of the following can the technician do to accomplish this?
A. Reboot the PC into Recovery Console and run CHKDSK with the /I switch.
B. Reboot the PC into Safe Mode and run Disk Defragmenter from the System Tools.
C. Reboot the PC into Safe Mode and run Disk Cleanup from the System Tools.
D. Reboot the PC into Recovery Console and run CHKDSK with the /R switch.
A user, Jane, reports that she suspects her workstation has malware. Peter, the technician, confirms malware exists and starts the process of removing the malware. Which of the following is the FIRST step he should take in removing the malware?
A. Disable antivirus
B. Disable system restore
C. Enable hard drive encryption
D. Format the hard drive
A technician needs to sanitize a hard drive for reuse. Which of the following would be the EASIEST for the technician to perform?
A. Overwrite
B. Low level format
C. Destroy hard drive
D. Degaussing
A technician would like to dispose of a hard drive that is no longer needed. According to company policy, all contents on the disk should be deleted before disposal. Which of the following OS command line tools should be used?
A. CHKDSK
B. DEL
C. SCANDSK
D. FORMAT