A user reports that they accidentally unplugged their CMOS battery. The unit was reinstalled, but all subsequent boot attempts have resulted in a BSOD. Which of the following should be the FIRST item checked by the technician?
A. Whether the boot order now has the optical drive in position one B. If the BIOS can detect the hard drive at all C. Whether the SATA power cable was unplugged D. AHCI IDE setting under SATA options in the BIOS
A technician is having boot issues with a newly built PC, and notices the following jumper configurations for each PATA device: HARD DRIVE. MASTER OPTICAL DRIVE. CABLE SELECT. Which of the following jumper configurations should be used instead?
A. HDD. Cable Select; Optical Drive. Master B. HDD. Cable Select; Optical Drive. Cable Select C. HDD. Slave; Optical Drive. Slave D. HDD. Master; Optical Drive. Master
A technician just finished replacing the system board of a users laptop. Now, every time the unit attempts to boot into Windows 7, the laptop goes through an automatic restart midway through the OS boot screen process. Which of the following MOST likely needs to be fixed?
A. The optical drive needs to be moved lower in the boot process, below the hard disk. B. The BIOS version on the motherboard is stock, and needs to be updated to the latest release. C. The technician forgot to enable the SATA controller in the BIOS. D. The hard drive operation setting in BIOS needs to be changed from AHCI to IDE.
A technician is notified that a laptop is not booting. It is discovered that there are no system lights, sounds, or display when the power button is pressed. Which of the following should the technician attempt FIRST in the troubleshooting process?
A. Connect an external monitor into the laptop to determine if the LCD has failed. B. Boot the system from either a boot CD or other removable media type. C. Disconnect the AC and battery power and hold the power button for several seconds. D. Remove any hard drives or optical drives, RAM, and any wireless cards or USB devices from the laptop.