CompTIA A+ 220-902 Question J-10

A customer calls and explains they just moved and their computer will now not boot up and is making a loud clicking noise. Which of the following is the MOST likely cause?

A. CMOS battery is loose
B. Optical drive is stuck
C. RAM is loose
D. Hard drive has crashed

Correct Answer: D

CompTIA A+ 220-902 Question J-4

Which of the following should be checked FIRST when troubleshooting a computer that intermittently shuts down after heavy usage?

A. Proper paper levels in the printer
B. Inadequate available RAM
C. Optical drive device drivers
D. Central processing unit fan

Correct Answer: D

CompTIA A+ 220-902 Question H-14

A technician is repairing a workstation that exhibits random reboots at odd times of the day. Which of the following should be performed FIRST when troubleshooting the issue? (Select TWO).

A. Check the PSU integrity
B. Check the CMOS battery
C. Check the video card integrity
D. Check the memory integrity
E. Check the optical drive integrity

CompTIA A+ 220-902 Question G-53

A user reports that they accidentally unplugged their CMOS battery. The unit was reinstalled, but all subsequent boot attempts have resulted in a BSOD. Which of the following should be the FIRST item checked by the technician?

A. Whether the boot order now has the optical drive in position one
B. If the BIOS can detect the hard drive at all
C. Whether the SATA power cable was unplugged
D. AHCI IDE setting under SATA options in the BIOS

Correct Answer: D

CompTIA A+ 220-902 Question G-47

A technician is having boot issues with a newly built PC, and notices the following jumper configurations for each PATA device: HARD DRIVE. MASTER OPTICAL DRIVE. CABLE SELECT. Which of the following jumper configurations should be used instead?

A. HDD. Cable Select; Optical Drive. Master
B. HDD. Cable Select; Optical Drive. Cable Select
C. HDD. Slave; Optical Drive. Slave
D. HDD. Master; Optical Drive. Master

CompTIA A+ 220-902 Question B-97

A technician just finished replacing the system board of a users laptop. Now, every time the unit attempts to boot into Windows 7, the laptop goes through an automatic restart midway through the OS boot screen process. Which of the following MOST likely needs to be fixed?

A. The optical drive needs to be moved lower in the boot process, below the hard disk.
B. The BIOS version on the motherboard is stock, and needs to be updated to the latest release.
C. The technician forgot to enable the SATA controller in the BIOS.
D. The hard drive operation setting in BIOS needs to be changed from AHCI to IDE.

Correct Answer: D

CompTIA A+ Question J-66

A technician is notified that a laptop is not booting. It is discovered that there are no system lights, sounds, or display when the power button is pressed. Which of the following should the technician attempt FIRST in the troubleshooting process?

A. Connect an external monitor into the laptop to determine if the LCD has failed.
B. Boot the system from either a boot CD or other removable media type.
C. Disconnect the AC and battery power and hold the power button for several seconds.
D. Remove any hard drives or optical drives, RAM, and any wireless cards or USB devices from the laptop.

Correct Answer: C

CompTIA A+ Question J-65

When servicing a laptop, which of the following components usually requires the keyboard to be removed before the component can be replaced?

A. Processor
B. Hard drive
C. Battery
D. Optical drive

Correct Answer: A