CompTIA A+ Core 2 Question J-73

A user, Jane, reports that her laptop will no longer connect to wireless. Peter, a technician, checks the device manager and does not see a wireless networking card or any unknown devices. Which of the following should Peter do FIRST?

A. Check to make sure the wireless card was not turned off via the hardware switch or keyboard shortcut.
B. Install a USB wireless card to ensure that Windows networking is working properly.
C. Open the laptop and reseat the network card and both antennas.
D. Download and install the latest wireless driver from the manufacturers website.

Correct Answer: A

Explanation:
If the wireless networking card is functioning properly, check the wireless switch on the laptop and see if the wireless is enabled within the operating system.

CompTIA A+ Core 2 Question J-72

A technician has a clients laptop that is randomly shutting down. Which of the following is the FIRST step of the troubleshooting theory that the technician will perform to resolve the laptops issue?

A. Document finding, actions, and outcomes
B. Identify the problem
C. Establish a theory
D. Establish a plan of action to resolve the problem

CompTIA A+ Core 2 Question J-71

A user is running a RAID 0 array and has problems with one of the drives. Which of the following actions will the technician take NEXT?

A. Replace the failing drive and let the RAID recover.
B. Add an additional drive to the array and let the RAID recover.
C. Replace the drive; all the data is lost and cannot be recovered.
D. Remap the RAID array to another drive letter to recover the data.

CompTIA A+ Core 2 Question J-70

A technician has just finished installing a new NIC in a desktop. Which of the following should the technician perform NEXT according to the troubleshooting theory?

A. Test the theory to determine cause
B. Verify full system functionality
C. Escalate issue to a manager
D. Document findings and repairs

Correct Answer: B

CompTIA A+ Core 2 Question J-69

A user is receiving an error message of “paper jam in tray 1” every time a print job is sent to the printer. Which of the following should the technician do NEXT, after verifying that there are no visible paper jams in the printer?

A. Reset the page count on the printer.
B. Check if the pick up rollers are worn out.
C. Reinstall the printer driver.
D. Replace the paper tray 1.

Correct Answer: B

CompTIA A+ Core 2 Question J-67

A technician is having issues with a corporate wireless signal bleeding into nearby offices. Which of the following techniques could be used to mitigate the risk of wireless attacks by third parties in the nearby offices?

A. Switch from 802.11b to 802.11g spectrums
B. Disable WEP-128 security
C. Radio power adjustment
D. Switch from 802.11g to 802.11n spectrums

Correct Answer: C

CompTIA A+ Core 2 Question J-66

New smart phones have features that allow them to be backed up to a remote location. Of which of the following is this an example?

A. Desktop Manager
B. iOS
C. iCloud
D. App Market

Correct Answer: C