CompTIA A+ Core 2 Question J-93

A technician is working on a users PC. After testing the theory of the cause, which of the following could the technician perform NEXT? (Select TWO).

A. Resolve issue
B. Inform user
C. New theory or escalate
D. Document issue
E. Verify system functionality

Correct Answer: AC

Explanation:
When you have tested the theory of cause, resolve the issue using troubleshooting techniques and if the issue is not resolved after the troubleshooting measure, re-establish the theory and escalate the issue to higher authorities.

CompTIA A+ Core 2 Question J-90

The mouse arrow on Peters laptop screen is unexpectedly moving around while he types on the built-in keyboard. Which of the following would be the lowest cost solution to the problem?

A. Use of an external keyboard.
B. Use of an external mouse.
C. Use of Fn key to lock the keypad.
D. Use of Fn key to disable the touchpad.

Correct Answer: D

CompTIA A+ Core 2 Question J-89

A user needs to replicate a large directory containing folders and files from one drive to another. It also contains several empty folders needed for future growth. Which of the following commands should a technician use in order to accomplish this task?

A. ATTRIB /S
B. RD /S
C. COPY /A
D. XCOPY /E

Correct Answer: D

CompTIA A+ Core 2 Question J-87

Which of the following OS utilities can be used to modify which programs are run at the time of system startup?

A. MSCONFIG
B. Services
C. MSTSC
D. Computer Management

Correct Answer: A

CompTIA A+ Core 2 Question J-86

A technician needs to change a FAT32 partition to NTFS. Which of the following commands would allow the technician to do this?

A. CHKDSK
B. FORMAT
C. CD
D. CONVERT

Correct Answer: D

CompTIA A+ Core 2 Question J-85

A user has downloaded and installed a browser add-on that causes the browser to hang. The PC has very slow system response when rebooted. Which of the following should a technician do to troubleshoot this problem?

A. Run System Restore, update antivirus program, and run an antivirus scan.
B. Remove all Internet temporary files, run an antivirus scan, and reboot using Last Known Good Configuration.
C. Remove all temporary files, turn off System Restore, update and run an antivirus scan.
D. Run an antivirus scan, Run Disk Cleanup, and reboot into Safe Mode.

Correct Answer: C

Explanation:
This might be the sign of a virus infecting the system. First, remove all temporary Internet files on your computer. Viruses are downloaded through software or a webpage. And normally it resides in Temporary Internet Files folder. Now turn off system restore because you don’t want to load a previous state on the computer with the virus still lingering the digital wild. Run an antivirus program to clean infected files.

CompTIA A+ Core 2 Question J-84

A customer says they cannot access the network printer. The technician cannot PING the printer from their location. Which of the following should be the NEXT step in troubleshooting this issue?

A. Check the toner cartridge
B. Reboot client PC
C. Check the link lights on printer NIC
D. Reboot the printer