CompTIA A+ Question E-51

A user calls the help desk to inform the technician that the desktop laser printer has bad memory and needs to be replaced. After some inquiry, the technician discovers that the user is receiving an “insufficient memory” error when trying to print photos. After verifying that print spooling has been enabled, which of the following is the BEST course of action for the technician? (Select TWO).

A. Clear all temp files from the printer’s spool folder on the user’s PC
B. Replace the desktop laser printer due to faulty onboard RAM
C. Remove and reload the laser printer driver from the user’s PC
D. Recommend that the user print the photos using an inkjet printer
E. Suggest that the user lower the size or resolution of the photos

Correct Answer: DE

CompTIA A+ Question D-96

Laser printers and thermal printers both use a heating element to function. Which of the following differentiates them?

A. Laser printers require a liquid pigment.
B. Thermal printers use device specific stock.
C. Laser printers do not require thermal toner.
D. Thermal printers utilize refillable heat toner.

Correct Answer: B

CompTIA A+ Question D-49

A user opens a service ticket for a laser printer that has paper jams. Lately, jamming has become more frequent. The technician recreates the problem and checks the printer logs for more information about the printer. Which of the following choices are MOST likely fixes to this problem? (Select TWO).

A. Clean and inspect the laser drum assembly
B. Clean and inspect the entire paper path
C. Use the printer maintenance kit to replace parts
D. Replace the paper exit assembly switch
E. Clean and replace the paper out sensor
F. Clean the fuser cold roller and verify fuser operation

Correct Answer: BC

CompTIA A+ Question C-46

Laser printers differ from thermal printers because:

A. they use an electro-static field while thermal printers use heating elements to expose the image.
B. they use ink while thermal printers use a ribbon to transfer the image on the paper.
C. they use laser while thermal printers use heat to melt the toner on the paper.
D. they use heat to expose the image while thermal printers use heat to transfer the image.

Correct Answer: A

CompTIA A+ Question B-85

Which of the following should be avoided when installing a laser printer?

A. Surge protector
B. UPS
C. RJ-45 connector
D. Toner

Correct Answer: B

Explanation:
A laser printer shouldn’t be run on an UPS because it requires a lot of constant and clean power. Avoid plugging the printer into an UPS.