CompTIA exam questions
A customer reports that their wireless laptop cannot connect after removing it from its carrying case. The laptop boots and the user is able to log in. Which of the following should be checked FIRST?
A. External antenna switch
B. Status in Device Manager
C. Available hard drive space
D. Laptop battery levels
Which of the following is a common location of the CMOS battery in a laptop?
A. Under the keyboard
B. Behind the removable hard drive
C. Under the removable CD drive
D. Behind the laptop battery
A technician needs to dispose of an old database server which stored company payroll information. Which of the following is a logical data destruction method suitable for this task?
A. Degaussing the hard drive with a powerful magnet.
B. Using a commercial shredder to destroy the hard drive.
C. Overriding the data on the hard drive multiple times.
D. Burning the hard drive using an approved method.
Peter, a user, brings a PC in for repair, reporting that his Windows PC is no longer booting and returning an error that says the OS was not found. Which of the following should the technician do FIRST?
A. Enable hard drives over 4TB to be recognized by the BIOS
B. Change the boot order in BIOS to hard drive first
C. Remove all optical media from the drives
D. Change the default OS in the boot.ini file
A technician is called onsite to solve a network connection error. Upon arrival, the technician observes a message on the screen stating there is no boot drive found. Which of the following steps should the technician take NEXT?
A. Repair the boot up sequence using recovery console.
B. Restart the system, booting from a system recovery disk.
C. Restart the system to verify the proper boot sequence.
D. Inform the customer the hard drive has crashed and replace the drive.
Which of the following is the MOST important system resource for virtual machines?
A. Hard drive space
B. RAM
C. BIOS
D. CPU
Jane, a user, reports that a newly purchased laptop is only showing 65GB total on the C drive, but she purchased a 100GB hard drive. Which of the following is MOST likely the cause of this difference?
A. The unavailable space is set aside for Windows system files
B. The manufacturer provided a factory recovery partition
C. Corrupted data is being stored in the unused space
D. The partition was setup incorrectly and needs to be extended
A user reports that the desktop PC shuts down 10 minutes after turning it on in the morning. When the technician moves the PC, it sounds like there are loose parts sliding around in the case. Which of the following is the MOST likely explanation for the PC shutting down?
A. The CMOS battery is bad.
B. A memory module has become unseated.
C. The heat sink retaining clip has broken loose.
D. The hard drive cable has become unseated.
The support center for a PC manufacturer believes that the hard drive may be having an issue. The support representative asks the technician to find out how many pages per second and what the queue length is for the hard drive. In which of the following utilities should the technician look FIRST for this information?
A. Performance Monitor
B. Component Services
C. Device Manager
D. Drive Management
The computer starts up and runs for less than a minute before shutting down or locking up. This is a symptom of:
A. Overheating.
B. Incompatible RAM.
C. A faulty hard drive.
D. A bad internal USB hub.