CompTIA A+ Core 2 Question A-43

A network administrator notices a new WiFi connection has appeared as a wireless network choice and is always at the top of the list. As a result, users are constantly trying to connect to the wrong network. Which of the following should the administrator do to correct this issue?

A. Adjust the wireless router antennas to 90 degrees clockwise from the current position.
B. Ask the new wireless network owner to adjust the radio power level so it is listed below the company’s network.
C. Set all of the WiFi users’ wireless profiles to automatically connect to the company network.
D. Change the company’s channel to a lower number than the new network’s channel.

Correct Answer: C

CompTIA A+ Core 2 Question A-42

An administrator is in a Remote Assistance session, sharing a user’s desktop. While trying to map a shared network drive for the user, an “access denied” error is encountered while using the user’s credentials. Which of the following should be the administrator’s NEXT step?

A. Ensure the user’s account is not locked out
B. Use the fully qualified domain name of the share
C. Open the location with administrator privileges
D. Try mapping with a different drive letter

Correct Answer: C

CompTIA A+ Core 2 Question A-41

A customer has made several trouble calls to the help desk and is very irate. The technician that receives the call has learned that the issue has not yet been resolved. The technician politely asks the customer to explain the issue, and learns that the problem needs to be escalated. Which of the following should the technician do once the problem has been escalated?

A. Communicate status with customer and ensure successful call transfer
B. Remain on the line until the issue is resolved
C. Inform the customer that the issue cannot be resolved at this level
D. Tell customer that patience will be needed

Correct Answer: A

CompTIA A+ Core 2 Question A-39

Several users of a shared computer report that Windows often indicates an improper shutdown was experienced upon power on. Which of the following would be the BEST course of action to determine which user is responsible for causing the issue?

A. Review the System Log
B. Check msconfig utility
C. Checkboot. ini
D. Review the ntuser.dat file

Correct Answer: A

CompTIA A+ Core 2 Question A-38

A new help desk technician receives a trouble call from a user. The issue is something the technician has never encountered before, and does not know where to begin troubleshooting. The FIRST course of action is for the technician to:

A. tell the customer the issue needs to be escalated to a higher tier technician.
B. ask the customer if they would mind holding for no more than two minutes to check resources.
C. tell the customer this is the first time encountering the issue and to please be patient.
D. ask the customer to please hold while a senior technician is consulted regarding the issue.

Correct Answer: B

CompTIA A+ Core 2 Question A-37

Virtual machines provide users with the ability to do which of the following?

A. Extend 32-bit machines to 64-bits
B. Share hardware resources
C. Increase the network download speed
D. Use less memory in the machine

Correct Answer: B

CompTIA A+ Core 2 Question A-36

A user reports that any URL entered redirects to the same web page. A technician concludes that the user’s computer has been compromised. Which of the following tools would the technician use to resolve the issue?

A. Last known good configuration
B. Anti-malware
C. System restore
D. Rogue antivirus

Correct Answer: B

CompTIA A+ Core 2 Question A-35

Which of the following file formats does Android use for application installation?

A. .ipa
B. .api
C. .apk
D. .exe
E. .sdk

Correct Answer: C

CompTIA A+ Core 2 Question A-34

Jane, an executive, reports that she received a call from someone asking for information about her email account. Which of the following type of potential security threats does this scenario describe?

A. Social engineering
B. Spoofing
C. Zero-day
D. Man-in-the-middle

Correct Answer: A