CompTIA exam questions
A recent power outage has affected several circuits in the same region, and the helpdesk is receiving an overwhelming number of calls from users who are having network connectivity issues. Which of the following examples of professionalism should the helpdesk focus on the MOST while answering these calls?
A. Do not trivialize the customer’s problems.
B. Be culturally sensitive.
C. Document and record every conversation.
D. Ask open-ended questions to narrow the scope of the problem.
A technician is installing a PCIe wireless card on Peter’s, a customer, desktop computer. While the technician works, Peter watches and asks questions during the entire process. After the work order is completed, the technician should do which of the following? (Select TWO).
A. Follow up with Peter at a later date to verify satisfaction
B. Request that Peter not monitor the work
C. Be culturally sensitive
D. Provide proper documentation on the services provided
E. Take a break so that Peter can go back to work
A customer, Peter, has a corporate laptop that his teenage son used over the weekend. He thinks the laptop now has illegal material because of strange websites on his browser’s home page. Peter brings the laptop to the repair center. Which of the following should the technician do FIRST?
A. Determine chain of custody
B. Report through proper channels
C. Be culturally sensitive
D. Avoid being judgmental