CompTIA A+ Question A-11

A user reports that a thermal printer is leaving the same part of every printed label blank. Which of the following steps should the technician perform FIRST?

A. Clean the element
B. Replace the printer
C. Replace the labels
D. Check the printer drivers

Correct Answer: A

CompTIA A+ Question A-10

A user is reporting toner smudging on paper after printing. Which of the following should the technician inspect?

A. Print spooler
B. Fuser
C. Rollers
D. Maintenance kit

Correct Answer: B

CompTIA A+ Question A-9

A user reports that their touchpad no longer works on their laptop. Which of the following is the FIRST troubleshooting step?

A. Plug in USB keyboard
B. Check for a disable switch
C. Contact the laptop manufacturer
D. Plug in a USB mouse

Correct Answer: B

CompTIA A+ Question A-8

A technician installs a new high-end gaming card into a computer but is not seeing any video. Which of the following power connectors did the technician MOST likely forget to install?

A. 4/8-pin 12v
B. 6/8-pin Molex
C. 20-pin main
D. 24-pin main

Correct Answer: B

CompTIA A+ Question A-7

An administrator creates a server to be used for translating a device IP address into a network name. Which of the following ports MUST be enabled for this server?

A. 21
B. 53
C. 80
D. 110

Correct Answer: B

CompTIA A+ Question A-6

Older video cards used S-video to output to a TV. This standard has been replaced by:

A. FireWire.
B. SCSI.
C. coaxial.
D. HDMI.

Correct Answer: D

CompTIA A+ Question A-5

A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?

A. Run the hard disk manufacturer’s diagnostic program
B. Re-image the drive
C. Replace the hard drive and load Windows
D. Ask the user diagnostic questions

Correct Answer: D