CompTIA exam questions
A technician is troubleshooting a customers computer that will not turn on. The user stated that the computer was working fine until there was a thunderstorm the other night. Which of the following tools would the technician use to determine what is wrong with the computer?
A. Factory diagnostic CD
B. POST card
C. Toner probe
D. Power supply tester
What is a possible reason for the symptom: power supply fan and case fans spin, but no power to other devices?
A. Failed hard drive
B. Improper connectivity
C. Drive not recognized
D. Failed RAM
A customer has recently returned to the United States from a trade show in Europe. They report none of their computers will power on. Which of the following is MOST likely the solution?
A. Change the monitor settings from PAL to NTSC
B. The motherboard drivers need to be reloaded
C. The voltage settings on the power supply need to be changed
D. Change the keyboard settings
Which of the following tools and test equipment is routinely magnetized and should be used with caution around magnetic media?
A. Screwdrivers
B. Power supply testers
C. Cable testers
D. Pliers
A user states their Windows XP desktop PC fails to boot to the Windows logo. Which of the following tools could a technician use to help diagnose if there is a pre- boot failure?
A. Multimeter
B. POST card
C. Power supply tester
D. BIOS flash
A computer starts to boot then quickly shuts down. Which of the following should the technician use to troubleshoot this issue?
A. Toner probe
B. Power supply tester
C. Loopback plugs
D. Events logs
A technician receives a call late in the evening that employees of a small business cannot access the company’s remote access server. The technician cannot get a response from the server or the router at the site. Upon gaining access to the physical site, the technician discovers the router unplugged from the power source. Which of the following should be implemented to reduce the chance of this happening again?
A. Plug the router into an uninterruptable power supply.
B. Move the router to a physically secure location.
C. Install security cameras to monitor the router.
D. Outsource the remote access service to a third party.
A loud clicking noise in a RAID array indicates which of the following is MOST likely failing?
A. Hard drive
B. Power supply
C. Audio adapter
D. RAID controller
Jane, a user, reports her display is too dim. Which of the following should be checked to potentially increase the brightness of the display?
A. Desktop power supply wattage
B. Increase the screen resolution settings
C. Laptop function key settings
D. Monitor power supply cable
A customer is reporting a burning smell coming from a CRT monitor. Which of the following should be taken into consideration before attempting to resolve the customer’s issue?
A. Disconnect power before inspecting the CRT power supply
B. CRT monitors should be serviced by qualified personnel
C. Have compressed air available to clear out the debris
D. Wear safely goggles to protect from the cathodes