After a company rolls out software updates, Jane, a lab researcher, is no longer able to use lab equipment connected to her PC. The technician contacts the vendor and determines there is an incompatibility with the latest IO drivers. Which of the following should the technician perform so that Jane can get back to work as quickly as possible?
A. Reformat and install the compatible drivers. B. Reset Jane’s equipment configuration from a backup. C. Downgrade the PC to a working patch level. D. Restore Jane’s PC to the last known good configuration. E. Roll back the drivers to the previous version.
Correct Answer: E
Explanation: By rolling back the drivers Jane would be able to use her lab equipment again. To roll back a driver in Windows means to return the driver to the version that was last installed for the device. Rolling back a driver is an easy way to return a driver to a working version when a driver update fails to fix a problem or maybe even causes a new problem. Think of rolling back a driver as a quick and easy way to uninstall the latest driver and then reinstall the previous one, all automatically.
A company utilizes a patching server to regularly update their PC’s. After the latest round of patching all of the older PCs with non-gigabit Ethernet cards become disconnected from the network and now require a technician to fix the issue locally at each PC. Which of the following should be done to prevent this issue in the future?
A. Enable automatic rebooting of the pCs after patching is completed B. Require the patching server to update the oldest PCs off hours C. Disable automatic driver updates to PCs on the patching server D. Throttle the connection speed of the patching server to match older PCs
A technician add memory to a router, but that memory is never recognized by the router. The router is then powered down, and the technician relocates all of the memory to different modules. On startup, the router does not boot and displays memory errors. Which of the following is MOST likely the cause?
A user has recently purchased and installed a new top of the line video card for playing games on Windows 7. However, during game play the images are blurred and artifacts appear. Once the user returns to the Windows desktop, everything returns to normal. Which of the following could be the problem? (Select TWO).
A. The video card requires an adapter to output to the monitor B. User Access Control is preventing the game from functioning C. The video card requires a driver update D. The game is not compatible with Windows 7 E. The graphics card is faulty and should be replaced F. The IRQ channel must be appropriately set for the video card
Emily, a user, reports her docked mobile workstation will periodically lose her network share drive and lose video to the second monitor. Which of the following is MOST likely the cause of this anomaly?
A. The workstation battery needs to be replaced. B. The NIC is functioning intermittently. C. Failed driver updates for the workstation’s devices. D. The surge protector lost AC power.