CompTIA A+ Question C-53

Which of the following RAID types employs two identically sized disks and creates a mirror for data redundancy purposes?

A. RAID 0
B. RAID 1
C. RAID 1+0
D. RAID 5

Correct Answer: B

CompTIA A+ Question C-52

A customer needs 4 new systems for their engineering design department. Which of the following options would BEST satisfy the client’s requirements? (Select TWO).

A. USB 3.0
B. DVI output
C. Thin client
D. Workstation
E. Fast Ethernet

Correct Answer: BD

CompTIA A+ Question C-51

Peter, an irate customer, calls the help desk and informs the technician that no one has fixed his problem. The technician looks up the request in the system and finds that the issue is a warranty claim for accidental damage that is not covered by the company. Which of the following would be the BEST approach to resolve Peter’s concerns?

A. Tell Peter that the warranty company has already decided not to fix his computer due to the notes in the system.
B. Immediately escalate Peter to the company’s department manager.
C. Tell Peter that he does not have an accidental damage warranty and end the call politely.
D. Listen politely to Peter and inform him that accidental damage is not covered by his warranty and escalate to a manager.

Correct Answer: D

Explanation:
You need to be as polite as possible while maintaining business ethics. Politeness is the key to winning an individual’s trust. Tell her the accidental damage is not covered by the warranty and give her insight into warranties. Escalate the problem to a manager for a resolution.

CompTIA A+ Question C-47

A customer has a shared printer on their front desk. Both the printer and computer are heavily utilized on a daily basis. The user states the computer is constantly bogged down when they print a large document and would like it fixed. The BEST solution would be to:

A. remove the printer share from the network.
B. attach the printer to a print server.
C. purchase inexpensive inkjet printers for all users.
D. move the print share to another computer.

Correct Answer: B

CompTIA A+ Question C-46

Laser printers differ from thermal printers because:

A. they use an electro-static field while thermal printers use heating elements to expose the image.
B. they use ink while thermal printers use a ribbon to transfer the image on the paper.
C. they use laser while thermal printers use heat to melt the toner on the paper.
D. they use heat to expose the image while thermal printers use heat to transfer the image.

Correct Answer: A