Which of the following protocols would be MOST important in preserving digital evidence of criminal activity during an investigation?
A. Change control management
B. Chain of custody
C. Channel escalation
D. MSDS documents
CompTIA A+ Question H-73
Which of the following devices does a technician need to calibrate as part of an installation?
A. Mouse
B. Touch screen
C. Keyboard
D. Video card
CompTIA A+ Question H-72
A technician completing a server room build out encounters a bundle of un-terminated network cables that are not labeled. Which of the following tools would be the BEST to determine which devices the cables are run to?
A. Toner probe
B. Multimeter
C. Cable tester
D. Loopback plug
CompTIA A+ Question H-71
Which of the following devices transmits data to all ports regardless of final destination?
A. Firewall
B. Router
C. Switch
D. Hub
CompTIA A+ Question H-70
Which of the following is an example of an APIPA address?
A. 4.2.2.2
B. 10.23.145.90
C. 169.254.44.157
D. 192.168.32.59
CompTIA A+ Question H-69
An upset customer, Emily, calls in to a repair center to report that her new computer is not working. Emily berates the technician and insists someone repair her computer as soon as possible. The technician should do which of the following? (Select TWO).
A. Maintain a positive attitude
B. Recommend Emily use another repair center
C. Place Emily on hold to allow her to calm down
D. Follow up with Emily at a later date to verify satisfaction
E. Offer different repair options if possible
F. Listen and do not interrupt the customer
CompTIA A+ Question H-68
Which of the following types of memory is used with laptops?
A. RAMBUS
B. SODIMM
C. ECC
D. SDRAM
CompTIA A+ Question H-67
A standard Internet mail account receives incoming messages on which of the following ports?
A. 80
B. 110
C. 143
D. 443
CompTIA A+ Question H-66
After responding immediately to a dispatch, a technician arrives to resolve the customer’s issue. The customer appears to be angry that they have waited so long for a response. Which of the following is the BEST course of action for the technician to take?
A. Inform the manager of the customer’s behavior and then focus on completing the task in an expedited manner.
B. Empathize with the customer’s urgency and inform them that the current service level agreement allows for an eight hour response time.
C. Empathize with the customer and focus on completing the task in an expedited manner. Upon closure, document the situation and inform the manager.
D. Contact dispatch immediately and request to speak to a manager to determine the breakdown in the response time.
CompTIA A+ Question H-65
Which of the following is a standard AMD processor socket type?
A. LGA
B. 1366
C. F
D. 1155