CompTIA exam questions
A support technician is troubleshooting a user’s inkjet printer. The technician notices that color prints appeared blurred with too much yellow on the right of images and too much cyan on the left of pictures. Which of the following could the technician do to correct the color printing?
A. Replace the fuser assembly
B. Replace the cyan cartridge
C. Change the yellow cartridge
D. Calibrate the print heads
A technician realizes the problem a customer is having before the customer is done explaining all the symptoms. Which of the following is the BEST action for the technician to take?
A. Continue listening to the customer’s explanation until they are finished then refer them to a website so the customer can find the proper resolution.
B. Ask the customer to repeat the problem and all the symptoms several times in order for the technician to verify all the facts.
C. Finish listening to the customer’s explanation without interrupting if it will not take an excessive amount of time.
D. Politely tell the customer that the technician knows the proper solution and that no further explanation is necessary.
If a technician is trying to remote into a computer through a firewall, which of the following ports, by default, MUST be forwarded?
A. 21
B. 25
C. 110
D. 3389
A customer states their computer was fine until yesterday when they heard a pop noise and the computer stopped working. Which of the following components should the technician test FIRST?
A. Main system board
B. Processor
C. Hard disk drive
D. Power supply
Which of the following configurations would be set after installing a new modem card?
A. Proxy server settings
B. Workgroup name
C. COM port number
D. Expansion port
Which of the following cable types would be the BEST option to transmit video 2000 feet (609.6 meters) without the use of a repeater?
A. RG-59
B. Fiber
C. CAT6
D. RG-6
Which of the following characteristics must be matched depending on the specifications of the power grid for the country a PSU will be utilized in?
A. Wattage
B. Amperage
C. Resistance
D. Voltage
Which of the following describes a function of dual data rate memory?
A. Correcting errors in memory twice per clock signal
B. Reading and writing twice per clock signal
C. Refreshing the level 3 cache twice per clock signal
D. Reading or writing twice per clock signal
The boot process of a laptop is slow and often displays “no operating system found”. Which of the following would BEST solve these problems?
A. Ensure MBR is properly formatted.
B. Disable CD/DVD from boot options.
C. Place HDD on top of boot options.
D. Remove any external USB drives during boot.
In which of the following situations is it appropriate for an IT service provider to make copies of a customer’s confidential data?
A. If the technician determines it necessary, for backup purposes
B. It is never appropriate to copy a customer’s data
C. If the content is public knowledge
D. With the customer’s permission, for backup purposes