A user reports that the workstation next to them has prohibited material on the screen. Which of the following should the technician do FIRST?

A. Unplug the network
B. Ask the user for their password
C. Identify what files are open
D. Power off the workstation

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Which of the following is the FIRST step a technician should take to replace a network printer?

A. Unplug the network printer then notify users.
B. Notify all users before unplugging the printer.
C. Save all print jobs, replace the printer and print all saved files.
D. Delete all print jobs before replacing the printer.

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