CompTIA Network+ Question C-38

A customer has engaged a company to improve the availability of all of the customer’s services and applications, enabling the customer to minimize downtime to a few hours per quarter. Which of the following will document the scope of the activities the company will provide to the customer, including the intended outcomes?

A. MLA
B. MOU
C. SOW
D. SLA

Correct Answer: C

Explanation:
SOW stands for Statement of Work. When a company has been hired for a project that involves many tasks, a statement of work is often issued at the start of the project.
The SOW will outline the tasks or activities in a project, their costs and the timelines for deliverables within the project. In an IT project, the SOW would define what tasks will be performed (hardware and software upgrades etc.), why the work is being done and how long each stage of the project will take.

CompTIA Network+ Question B-46

A technician would like to track the improvement of the network infrastructure after upgrades. Which of the following should the technician implement to have an accurate comparison?

A. Regression test
B. Speed test
C. Baseline
D. Statement of work

Correct Answer: C

Explanation:
In networking, baseline can refer to the standard level of performance of a certain device or to the normal operating capacity for your whole network. High-quality documentation should include a baseline for network performance, because you and your client need to know what “normal” looks like in order to detect problems before they develop into disasters.
A network baseline delimits the amount of available bandwidth available and when. For networks and networked devices, baselines include information about four key components:
Processor Memory
Hard-disk (or other storage) subsystem Network adapter or subsystem

CompTIA A+ Question D-14

Emily, a technician, is sent to a chemical company to troubleshoot their server. She is concerned about what types of chemicals she will be exposed to. Which of the following documents would address Ann’s concerns?

A. Inventory spreadsheet
B. Statement of work
C. MSDS document
D. Incident report

Correct Answer: C