CompTIA A+ 220-902 Question J-99

Peter, a technician, is tasked with installing Windows Vista on a new PC that came with Windows XP. He would like to preserve the data on the machine in case it is needed later. Which of the following installation methods would be MOST effective for him to use?

A. Image creation
B. Unattended installation
C. Clean install
D. In-place upgrade

Correct Answer: D

CompTIA A+ Question G-17

A technician receives a request to investigate illegal copyrighted content that may exist on a company laptop. Which of the following is the FIRST step in dealing with the request?

A. Preserve the data
B. Identify content
C. Document changes
D. Report to the user’s supervisor

Correct Answer: B

CompTIA A+ Question B-23

A technician servicing a user’s computer notices the user has a lot of desktop icons linking to inappropriate websites. Which of the following should the technician do NEXT?

A. Report through proper channels
B. Track the evidence
C. Document all changes to the computer
D. Preserve the data and device

Correct Answer: A

Notify your immediate supervisor and he can escalate the issue to higher authorities for proper investigation and mitigation.