A technician is running updates on a Windows PC. Some of the updates install properly, while others appear as failed. While troubleshooting, the technician restarts the PC and attempts to install the failed updates again. The updates continue to fail. Which of the following is the FIRST option to check?

A. Visit the Microsoft Update website to see if there is an issue with a specific update
B. Look up the error number associated with the failed update
C. Look at the system Event Viewer to find more information on the failure
D. Download the failed update to install manually

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Which of the following is the amount of memory a user is limited to with a 32-bit version of Windows?

A. 2GB
B. 4GB
C. 8GB
D. 16GB

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A company has hired a new IT firm to manage its network switches and routers. The firm is geographically separated from the company and will need to able to securely access the devices. Which of the following will provide the ability to access these devices?

A. Telnet
B. SSH
C. RDP
D. VNC

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A team needs to deploy a temporary server room at a site to provide support during construction. Which of the following should they use at this site while setting up the server room?

A. Air filters
B. Privacy screens
C. Vacuums
D. ESD mats

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Which of the following is considered government-regulated data?

A. PII
B. End-user license agreement
C. Digital Millennium Copyright Act
D. DRM

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Which of the following features has undergone the most significant changes from Windows 7 to Windows 10 and greatly simplified the operating system installation process?

A. Driver detection
B. Metro interface
C. Account control
D. PXE installation

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A technician is working on a user’s workstation and notices a lot of unknown processes running in the background. The user informs the technician that an application was recently downloaded from the Internet. Which of the following types of infection does the user MOST likely have?

A. Rootkit
B. Keylogger
C. Trojan
D. Ransomware

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A Windows user is attempting to install a local printer and is unsuccessful on permissions. Which of the following user types BEST describes this user?

A. Guest
B. Power User
C. Administrator
D. Standard User

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A junior Linux system administrator needs to update system software. Which of the following shell commands would allow the administrator to gain the necessary permissions to update the software?

A. sudo
B. chmod
C. grep
D. pwd

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Which of the following devices provides protection against brownouts?

A. battery backup
B. surge suppressor
C. rack grounding
D. line conditioner

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