David is managing a telecom network deployment project. The buyer of the telecom network is an external entity. Recently, the customer has requested all the future project updates to be automatically posted to their information system. In order to implement this, the project team needs to customize their project management information system so that it can be integrated with the customer’s information system. This is a new customer requirement that was not a part of the original project’s scope. What should the project manager do?
A. Request the customer to terminate the current contract and award a new contract.
B. Ask the project team to customize the project management information system.
C. Ignore the request as this is outside of the scope of the project.
D. Initiate the formal change control process.