CompTIA A+ 220-902 Question J-93

A technician is working on a users PC. After testing the theory of the cause, which of the following could the technician perform NEXT? (Select TWO).

A. Resolve issue
B. Inform user
C. New theory or escalate
D. Document issue
E. Verify system functionality

Correct Answer: AC

When you have tested the theory of cause, resolve the issue using troubleshooting techniques and if the issue is not resolved after the troubleshooting measure, re-establish the theory and escalate the issue to higher authorities.