CompTIA A+ 220-902 Question J-73

A user, Jane, reports that her laptop will no longer connect to wireless. Peter, a technician, checks the device manager and does not see a wireless networking card or any unknown devices. Which of the following should Peter do FIRST?

A. Check to make sure the wireless card was not turned off via the hardware switch or keyboard shortcut.
B. Install a USB wireless card to ensure that Windows networking is working properly.
C. Open the laptop and reseat the network card and both antennas.
D. Download and install the latest wireless driver from the manufacturers website.

Correct Answer: A

If the wireless networking card is functioning properly, check the wireless switch on the laptop and see if the wireless is enabled within the operating system.