CompTIA A+ 220-902 Question J-69

A user is receiving an error message of “paper jam in tray 1” every time a print job is sent to the printer. Which of the following should the technician do NEXT, after verifying that there are no visible paper jams in the printer?

A. Reset the page count on the printer.
B. Check if the pick up rollers are worn out.
C. Reinstall the printer driver.
D. Replace the paper tray 1.

Correct Answer: B