CompTIA A+ 220-902 Question H-71

A Windows desktop PC user states that they have sent several print jobs to their locally connected printer, yet none have printed. The printer has no error conditions on the control panel. Which of the following should the technician do FIRST in troubleshooting this problem?

A. Open the printer properties page and send a test print to it.
B. Clear the print queue of all documents and resend one to test the printer.
C. Power the printer off and on and send one test document to it.
D. Check if Use Printer Offline has been selected.

Correct Answer: D