CompTIA A+ 220-902 Question D-33

A user is experiencing slow performance with their computer. A technician suspects the computer has a virus and runs antivirus software. A virus is found and removed, but the performance issue is not resolved. Which of the following should the technician perform NEXT?

A. Document findings, actions, and outcomes
B. Establish a plan of action to resolve the problem
C. Re-establish a new theory or escalate
D. Implement preventative measures

Correct Answer: C

Explanation:
Go back to the finding the real problem. See what is slowing down the performance and then resolve the problem using related troubleshooting techniques.