CompTIA A+ 220-902 Question D-16

A customer calls a technician frequently for the same problem. Which of the following troubleshooting steps MUST the technician perform NEXT to attempt to permanently solve this issue?

A. Establish a plan of action to resolve the problem and implement the solution.
B. Document findings, actions, and outcomes.
C. Verify full system functionality and implement preventive measures.
D. Identify the problem or symptoms.

Correct Answer: C