CompTIA A+ 220-902 Question C-8

Jane, a technician, is trying to recover some files for a user from a damaged laptop. Since the Windows installation has been corrupted and does not boot, Jane plugs the drive into a bench system to attempt a recovery. After trying to access the drive on the bench computer, the following message is displayed. “Access Denied. Please Enter Encryption Password.” Which of the following is the reason that this error is displayed?

A. The hard drive is experiencing S.M.A.R.T. failure errors
B. The TPM security chip inside the bench system is not enabled
C. The BIOS of the bench system is out of date
D. BitLocker is being used