A user states that they see flickering on their external display. The technician asks if anything has changed since they noticed the problem. Next the technician replaces the external display with a new one which corrected the issue. According to the troubleshooting theory, which of the following would the technician do NEXT?
A. Record the resolution to the problem for future references.
B. Determine what needs to be replaced to resolve the issue.
C. Recreate the recent changes to the PC.
D. Identify what exactly the user is having a problem with.