CompTIA A+ 220-902 Question B-49

A technician is trying to remove a resilient computer virus. The virus keeps coming back after rebooting the system because some program or service has locked some of the virus files and is preventing the AV from cleaning the system. Which of the following is the BEST approach to try and remove the virus while minimizing negative impact to the system?

A. Use REGSRV32 to deregister the virus DLLs.
B. Run the antivirus after rebooting in safe mode.
C. Use the repair disk and follow the prompts.
D. Use the recovery console to disable all windows services.

Correct Answer: B