CompTIA A+ 220-902 Question A-67

A user reports browsing the Internet is slow and an icon with a picture of a person with a headset keeps asking them to “click here for help.” The user has clicked on the icon to try to resolve the slowness but all that happens is the computer redirects them to a website to purchase software. Which of the following should be performed FIRST to resolve the issue?

A. Create a restore point
B. Run O/S updates
C. Train the user of malicious software
D. Identify the type of malware

Correct Answer: D