CompTIA A+ Question J-15

In which of the following situations is it appropriate for an IT service provider to make copies of a customer’s confidential data?

A. If the technician determines it necessary, for backup purposes
B. It is never appropriate to copy a customer’s data
C. If the content is public knowledge
D. With the customer’s permission, for backup purposes

Correct Answer: D

Get customer’s permission to access the confidential data for backup purposes only. You are not allowed to access any confidential data whatsoever without customer’s permission.