CompTIA A+ Question H-69

An upset customer, Emily, calls in to a repair center to report that her new computer is not working. Emily berates the technician and insists someone repair her computer as soon as possible. The technician should do which of the following? (Select TWO).

A. Maintain a positive attitude
B. Recommend Emily use another repair center
C. Place Emily on hold to allow her to calm down
D. Follow up with Emily at a later date to verify satisfaction
E. Offer different repair options if possible
F. Listen and do not interrupt the customer

Correct Answer: AE