A customer’s computer crashes consistently when a specific application is launched. The technician has looked at the computer and confirmed the cause of the crash. Which of the following is the NEXT troubleshooting step the technician should take?
A. Verify full system functionality.
B. Document the findings, actions, and outcomes.
C. Establish a plan of action to resolve the problem.
D. Question the user and identify changes the user has made to the system.