CompTIA A+ Question E-5

A user is explaining a problem they are having to a technician. During the explanation the technician determines what the cause of the problem is. Which of the following should the technician do?

A. Wait until the user finishes their explanation and then offer advice
B. Ignore the remainder of the user’s explanation and then offer advice
C. Interrupt the user so that the user does not have to offer more than is needed
D. Make a gesture to the user to let the user know that no more explanation is needed

Correct Answer: A