CompTIA A+ Question D-17

A user reports that an impact printer is printing characters that are not complete and instead have certain parts missing in most letters. The user has replaced the ribbon, but the problem persists. Which of the following is likely the cause of the issue?

A. The platen roller is damaged and needs to be replaced.
B. The paper is improperly installed and not being fed as required.
C. Some pins on the print head are damaged.
D. The print jobs being submitted are not properly formatted.

Correct Answer: C

The only logical explanation for this problem is that some pins on the print head are damaged. They are not printing properly even with a new ribbon.