CompTIA A+ Question B-23

A technician servicing a user’s computer notices the user has a lot of desktop icons linking to inappropriate websites. Which of the following should the technician do NEXT?

A. Report through proper channels
B. Track the evidence
C. Document all changes to the computer
D. Preserve the data and device

Correct Answer: A

Notify your immediate supervisor and he can escalate the issue to higher authorities for proper investigation and mitigation.