CompTIA A+ Core 2 Question H-52

A user has not received any new emails on their smartphone in the last two days. The user is able to access the Internet without any problems. Which of the following should the user do FIRST?

A. Restart the smartphone
B. Reconfigure the smartphone email account
C. Resynchronize the smart phone
D. Update the operating system

Correct Answer: A

The first step in troubleshooting a smartphone is to restart it so that the hardware can restart all the primary functions.