CompTIA A+ Core 2 Question F-80

A technician is using the troubleshooting theory to help resolve a problem that is occurring with a clients machine. The technician has verified system functionally. Which of the following is the NEXT step in the troubleshooting theory?

A. Identify the problem
B. Establish a plan of action to resolve the problem
C. Test the theory to determine cause
D. Document findings, actions, and outcomes