CompTIA A+ Core 2 Question E-5

A technician arrives at a customers location to do a memory upgrade on a laptop. However, the technicians tools were left in the work van. The customer offers a screwdriver, which they “use all the time” on the laptop. Several screws are stripped on the laptop. Which of the following would be the appropriate NEXT step?

A. Return to the work van and get tools which contain the correct screwdriver.
B. Instruct the customer on the importance of using proper tools.
C. Replace the screws with ones that actually fit the customers screwdriver.
D. Use the screwdriver provided by the customer, being careful not to further strip any of the screws.

Correct Answer: A